Coles and Aspect collaborate to create a comfortable and inclusive shopping experience through Quiet Hour, implementing changes like reduced lighting and minimal noise.
Quiet HourQuiet Hour provides a low-sensory shopping experience by making changes in store, such as reducing noise and distractions, to help make a difference to customers who find it challenging to shop in a heightened sensory environment.
During Quiet Hour, customers will notice the following changes in our Coles supermarket: Store lighting will be reduced, Coles Radio will be switched off, Register and scanner volumes will be reduced to the lowest level, No trolley collections and roll cages will be removed from the shop floor, No PA announcements except in the case of emergencies, Free fruit will be offered at customer service.
Together with Aspect, Coles is creating a ‘no-judgement’ shopping space where people on the spectrum and their families can feel comfortable and welcome while they complete their daily shop.